Make-A-Schedule
frequently asked questions
Make-A-Schedule (MAS general)
Online MAS
Desktop MAS
Make-A-Schedule (MAS general)
What is the difference between Online and Desktop
versions?
Online is used only while connected with the web and saves
your forms on the Do2Learn server, allowing you to log in
from any PC anywhere and access your saved schedules. Desktop
saves forms on your PC, allowing you to use it off line after
logging in the first time to set your password, and downloading
any images you need. Schedules saved by the two different
programs cannot be shared. See features
for details. A CD that contains the program and images is
available with Desktop, allowing users to log on once to set
their password and then they can work offline unless they
want to update the program or images. Both versions can be
downloaded for immediate use after purchase, but the CD version
may be preferable for users with slow speed internet connections
who find downloading difficult.
When I log in, I get a message that I am not in your database.
What's up?
The email login our database saves is the one you type in
on your order form. Please be sure it is correct! Email names
are not case sensitive ('A' is the same as 'a'), but passwords
are case sensitive ('A' is not the same as 'a').
I am trying to add images, but the form won't accept them. What
am I doing wrong?
Some forms take images, some forms take text and images, some
take only text. If you click on a box and it is outlined red, you can
insert images in that box. If you click on a box and it is outlined gray,
you can insert text in that box.
What is the difference between “Save Form” and
“Save As”?
“Save Form” will copy over the existing form you have opened
using the same name. “Save As” will allow you to save the
edited form using a new file name.
When I print, my schedules are cut off at the bottom of the
page. How do I fix this?
For optimal printing, in Internet Explorer on the top menu
bar choose > File > Page Setup
> and set all margins to 0.5 inches. Also, all of
our forms but the calendar form are set to print in Portrait,
not Landscape.
I am a current subscriber. How do I renew my subscription?
Please check this link on how to re-subscribe
and maintain your current account and saved files. If you
were a customer before September 2005 and have been using
both Online and Desktop versions, please email us to get access
to both versions with your subscription.
When I go between 1 and 2 inch forms my images
are not deleted like they are when I switch between other forms.
Because users often want to go between image sizes, we allow
you to save images when switching. To clear images in a form, use Edit>Reset
Form.
I can't change my password since I don't remember my password!
On the login page
click on "lost password" and input your email login name. Your
password will then be sent to the email address you entered.
Why does my computer occasionally freeze when I try to "add all" images in one category to a form?
Your computer may not have enough memory to add all the images. If your computer freezes, you may need to click Ctr+Alt+Delete to terminate the program and then add fewer images at one time.
Online MAS
How do I get Sun Java if I don't already have it?
Most PCs bought after 2003 have Sun Java installed. If yours
does not, MAS provides instructions for downloading a free
copy from Sun. If you purchased the Desktop CD, Java is included
on the CD.
I would like to delete files one at a time. How do I do this?
You can not delete one file at a time. Once you hit your limit
of 10 saves, you will see a message upon saving, “You
must delete an old file to make space for your new file”.
Highlight the form you want deleted, and your new form will
be saved in its place.
How many schedules can I save at one time in Online MAS?
You can save a maximum of 10 differently named schedules at
one time. Each schedule can have unlimited pages.
Desktop
MAS
Sometimes when I am using Desktop MAS
it takes a long time to get some images but not others. What
is the difference?
Desktop MAS first checks to see if the image file you asked
for is on your PC. If it is not, it automatically tries to
connect to the Internet to get the file from the Do2Learn
server. Desktop CD includes all images so it will not try
to connect to find an image, although you will want to periodically
connect to the server and do an image update from the Tools
section of the MAS navigation bar to download new images.
Can I download a lot of images at once?
Yes, you will do this automatically when you view
or insert a whole category into a form. This may take a few
seconds because each new image must be sent from our server
to your PC memory. You can see the progress by the download
bar at the screen bottom. To stop the download, click the
'cancel' button at the bottom of the right window. Note: if
the category is large and you don't have enough memory to
download them all, you may need to kill the program and select
fewer images at a time. Desktop CD comes with all images on
the CD, but periodically you should connect to the server
and do an image update from the Tools section of the MAS navigation
bar to download new images.
When I switch from Search to View mode it
does not show the pictures. Why not?
Desktop MAS does not try to display any images until
you click the Select Category box and click a category. This
is to avoid connecting to the web site and downloading images
you may not need.
Why does the wrong language name appear for images sometimes when
in View mode, even though the images have the right language term when
picked?
If the Spanish or English image has not been used
before, Desktop MAS connects to the Internet to get the new
image term for the different language. To avoid this delay,
use Search display mode when converting between Spanish and
English images. Since all images are already on your PC, this
will not occur with the CD version.
What do I set in Desktop MAS to use the program offline?
Tools > My Account Settings
window is your way of controlling your personal information
for offline use.
-- Check for Updates on Start connects to the Do2Learn
site to get information on start. If you plan to use mostly
without a web connection, uncheck this.
-- Save local copy of images should always be checked
for faster response both on and offline. When offline you
will not be able to access any Example Forms or images that
you have not used before, or print higher quality images than
printed before. Pre-download images you plan to use offline
while you are online (Guide).
The CD version has all images locally off the CD so you don't
need to download images.
-- HELP Online Issues in the MAS Help navigation
section explains details of online use.
Why did my program end when I said install updates
in My Account?
To install updates, you need to restart the Desktop
MAS program. When you download new updates and click install,
your program will install and end. You may choose to wait
until you restart MAS again when all updates will automatically
be installed.
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